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Call Center

CALL CENTER

A Call Center is a technology solution that performs an organization's customer-service functions. Introducing a Call Center into a business can reduce customer-service costs, increase productivity and sales, and improve customer satisfaction.

Service advantages

Key advantages

A business call-center solution with incoming-call handling, automated attendants, reports, recordings and operator workload distribution.

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Convenient

Your organization can use the service with only a fixed-line telephone and without purchasing additional equipment
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Flexible

If there is no fixed-line telephone, a number can be created and used over the internet
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Dashboard

View detailed call reports from a dashboard in a web environment
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Automated

Automated attendant, call-recording archive, listening and monitoring

Tariff information

Package tariffs

Choose a physical-cable or fiber-optic Call Center package that suits your organization's call-handling needs.

VAT included

Call center

Main number, operators and call forwarding.

Business-hours settings

Organize calls according to your organization's business hours.

IVR voice menu

Automated attendant, IVR voice menu and call classification.

Reports and statistics

Call history, reports and a monitoring dashboard.

Physical-cable Call Center

Physical-cable Call Center service packages

STANDARD Plan

55,000₮

  • Main number
  • Business-hours configuration
  • Automated attendant
  • Call forwarding
  • Technical assistance
OPERATOR Plan

165,000₮

  • Main number
  • Business-hours configuration
  • Automated attendant
  • Call forwarding
  • Technical assistance
  • Operator workload distribution
  • Call grouping and classification
  • Call history and reports
  • Operator pause mode
  • IVR voice menu

Fiber-optic Call Center

Fiber-optic Call Center service packages

S Plan

55,000₮

  • Main number
  • Business-hours configuration
  • Automated attendant
  • Call forwarding
  • 2 extensions
  • 2 call-waiting lines
OPERATOR Plan

165,000₮

  • Main number
  • Business-hours configuration
  • Automated attendant
  • Call forwarding
  • 5 extensions
  • 5 call-waiting lines
  • Call grouping and classification
  • Call history and reports
  • Operator temporary pause mode
  • Recorded IVR voice menu
BUSINESS Plan

385,000₮

  • Main number
  • Business-hours configuration
  • Automated attendant
  • Call forwarding
  • Conditional call forwarding
  • Call forwarding when there is no answer
  • Business-hours configuration
  • Call forwarding while a call is in progress
  • Dashboard, reports and statistics
  • Call history
  • Call-history retention period

Customer ratings

Customer comments

Comments from customers using the Call Center service.

Thank you for providing our organization's internal communications reliably.
Thank you to your team for completing repairs quickly.